Jobs

This position is responsible for managing a Customer Service staff of five, documenting processes, providing metrics, and interacting with the Sales, IT, and Distribution teams.  With a detail-oriented mindset and an ability to work with a high volume of activity in a fast-paced environment, this position will address all customer needs – both directly and indirectly – in a timely and accurate manner, while exercising a high level of service and quality. This position also resolves product and/or service problems by clarifying and addressing customer complaints with the upmost level of professionalism and courtesy to our customers.

 Duties and Responsibilities:

1. Perform ongoing training with staff; coordinate training with Sales, Marketing, and Distribution teams.
2. Assist in special projects, training, and other tasks as needed.
3. Assist in the development and maintenance of procedural documents, including standard operating procedure documentation, FAQ’s, as well as other customer service support documents and various templates.
4. Establish competency with customer set-up (web and manual) with a general understanding of sales channels, customer types, and appreciation for resulting transactional data (i.e. why it is done the way it is).
5. Troubleshoot current processes and order performance to proactively define broad solutions, policies, and procedures that will lead to continuous improvement. Collaborate closely with IT department to accomplish these initiatives.
6. Research and respond to customer concerns/issues; maintain open and informative communication with other CSRs to improve overall team and company performance/initiatives.
7. Maintain working knowledge of product content and product attributes relevant to customers’ FAQ’s, including both print and digital products. (Examples: reading level, interest level, curriculum standards, Dewey classifications, copyright date, related products and product formats, digital product features.)
8. Work closely with Accounting Department to address customer billing and credit/discount arrangements.
9. Gain a general understanding of the Library Processing (LP) operation; provide the tasks and metrics needed to complete this activity efficiently and accurately.
10. Develop and maintain customer service metrics and the reporting that is associated with established performance standards.
11. Exhibit an interest in companywide initiatives and respect for various department protocols.
12. Perform other related business duties assigned by immediate supervisor and/or other management as required.

Experience and Necessary Skills:

1. Ability to work independently and in a team environment.
2. Excellent oral and written skills to interact with customers and all levels of the organization.
3. Excellent documentation skills along with the ability to determine the level of effort needed to achieve target and project dates.
4. High regard for proper service attitudes and public relations.
5. Efficiency, with accuracy; detail-oriented; willingness and ability to manage some repetitive tasks.
6. Strong organizational, interpersonal, and process-oriented skills.
7. Possess a strong understanding of, and prior experience creating and using pivot tables, data marts and cubed (queried) data.
8. The ability to setup and manage a customer service phone system.
9. The ability to represent the Customer Service department in communications and interactions with the Sales and IT departments.
10. Documentation/publication experience with MS Office products (Access, Excel, Word, Visio, and PowerPoint), screen capture software, and content management systems.
11. Knowledge of customer service processes, practices, and techniques as they relate to E-commerce.
12. EDI processing, functionality, and requirements using intermediary programmers/providers.
13. Experience with credit card transactions, setup and design, and customer credit card purchases.

Education/Experience: 

1. Bachelor’s degree or equivalent.
2. Three to five years related experience.
3. A high regard for education, libraries, literacy and learning.
4. Experience leading and participating in interdepartmental teams.

 

Company/organization: Lerner Publishing Group
Location: Minneapolis, MN

 

Company/organization: Red Line Editorial, Inc.
Location: Mendota Heights, MN

The Role

Capstone’s Material Handler is a key player on our warehouse and distribution team. In this role, you won’t be just moving material around – you’ll be an important team player in getting our books into children’s hands. Material Handlers work closely with all warehouse staff to ensure shipping schedules are on track, which is an important part of Capstone’s commitment to great customer service.

In this role, you’ll primarily operate forklifts to assist with loading and unloading trucks, as well as moving material within the warehouse. Material Handlers are team players who are goal-oriented.

Why You’ll Want to Join Capstone

Do you want to join an innovative company whose mission is to improve the educational experiences of children and the educators who serve them? Capstone is a fast-paced growth company committed to cultivating a love of reading and learning. We believe that Reading is for Everyone.

For 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belong.

YOUR RESPONSIBILITIES

 Order Fulfillment

• Responsible for order receipt, storage, and replenishment of inventory at the distribution center.
• Responsible for accurate fulfillment of customer orders including putting away stock, performing cycle count duties, restocking shelves, and picking/packing orders for shipment.
• General material handling functions.

Education, Experience and Skills

• Ability to frequently lift 50lbs.
• Previous forklift experience is required.
• Effective communication skills.

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@coughlancompanies.com.

 Pre-Employment Drug Screen and Background Check Required

Company/organization: Capstone

The Role

At Capstone, the Content Strategy team shapes the content strategy for all of Capstone’s products. The Content Strategist is a strategic role that works with closely, sales, marketing, and customers to understand the market, dreams up cool new content ideas, and works with the development teams to bring those ideas to life. We’re looking for someone with deep creativity and curiosity amplified by business savvy. You’ll be responsible for innovation, imagination, business analysis, and getting sales and marketing excited about what Capstone will do next.

This role requires experience in children’s publishing or media, product management, or other related areas. Experience in fiction development and/or licensing is preferred.

Why Capstone?

Do you want to join an innovative company whose mission is to improve the educational experiences of children and the educators who serve them? Capstone is a fast-paced growth company committed to cultivating a love of reading and learning.

At Capstone, we believe reading is for everyone. For more than 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion, equity, and belonging.

YOUR RESPONSIBILITIES

Content & Product Management

Collaboration 

Licensing

Education, Experience and Skills

Travel Requirements

Work will be via teleconference (Zoom and similar) initially, but up to 10% travel may be required in the future.

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@coughlancompanies.com.

Pre-Employment Drug Screen and Background Check Required

Company/organization: Capstone
Location: Edina, MN, or North Mankato, MN

The Role

At Capstone, the Temporary Pre Media-Specialist Quality Assurance is an important member of the Pre Media team. In this role you will make sure that Capstone’s print and digital products are of the highest quality. You will make sure that they are accurate and easily accessible for students, educators, and parents. Your work and efforts will support children’s literacy.

Why Capstone

Do you want to join an innovative company whose mission is to improve the educational experiences of children and the educators who serve them? Capstone is a fast-paced growth company committed to cultivating a love of reading and learning.

At Capstone, we believe reading is for everyone. For more than 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belonging.

YOUR RESPONSIBILITIES

Quality Assurance

Documentation & Processes

Education, Experience, and Skills

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@coughlancompanies.com.

Pre-Employment Drug Screen and Background Check Required

Company/organization: Capstone
Location: North Mankato, MN

The Role

At Capstone, the Temporary Pre Media-Specialist Quality Assurance is an important member of the Pre Media team. In this role you will make sure that Capstone’s print and digital products are of the highest quality. You will make sure that they are accurate and easily accessible for students, educators, and parents. Your work and efforts will support children’s literacy.

Why Capstone

Do you want to join an innovative company whose mission is to improve the educational experiences of children and the educators who serve them? Capstone is a fast-paced growth company committed to cultivating a love of reading and learning.

At Capstone, we believe reading is for everyone. For more than 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belonging.

YOUR RESPONSIBILITIES

Quality Assurance

Documentation & Processes

Education, Experience, and Skills

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@coughlancompanies.com.

Pre-Employment Drug Screen and Background Check Required

Company/organization: Capstone
Location: North Mankato, MN

At Capstone, the Customer Success Specialist (CSS) continuously strives for a great customer experience and educational success. In this role you will support educators, and make sure they can conveniently and successfully use our products and tools as they help K-5 children learn to read, think, and do.

The CSS is a pivotal position and will be the single point of contact for the school while the product is being implemented and educators learn to use it. As you manage this process and its important relationships, you will need to be proactive, demonstrate a high attention to detail, a deep commitment to a great customer experience, and to continuous process improvement.

Why Capstone

Do you want to join an innovative company whose mission is to improve the educational experiences of children and the educators who serve them? Capstone is a fast-paced growth company committed to cultivating a love of reading and learning.

At Capstone, we believe reading is for everyone. For more than 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belong.

YOUR RESPONSIBILITIES

Customer Support and Implementation

Customer Relationship Management 

Collaborate and Communicate

Education, Experience and Skills

Four years sales experience (e.g., sale rep, account executive), marketing or other customer-facing roles such as customer service, customer experience, or training strongly preferred. K-12 education sector or EdTech industry experience preferred.

Travel Requirements

Work will be via teleconference (Zoom and similar) initially, but 10-20% travel may be required in the future.

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@coughlancompanies.com.

Pre-Employment Drug Screen and Background Check Required

 

 

Company/organization: Capstone
Location: Edina, MN/North Mankato, MN

The Publicity Manager, 1517 Media Books, leads the publicity efforts for 1517 Media’s three book imprints, Broadleaf Books, Beaming Books, and Fortress Press. The Publicity Manager creates and executes impactful PR campaigns generating buzz and driving sales for titles published by Broadleaf Books through review and media bookings, as well as events and appearances. With the overall responsibility to put our imprints on the map in the eyes of the publishing industry and our core audiences by positively showcasing our brands and authors, the publicity manager also supervises the publicist responsible for promoting Beaming Books and Fortress Press titles.

The Publicity Manager reports to the Senior Director of Marketing for 1517 Media Books and is a member of the dynamic and highly collaborative marketing and sales team responsible for driving the growth of our three book imprints, Fortress Press, Broadleaf Books, and Beaming Books.

The Publicity Manager will:

• Lead the publicity strategy for Broadleaf, Beaming, and Fortress Press brands
  • Generate brand placement in key trade, library, and progressive Christian outlets
  • Ensure PR strategy aligns with broader business goals
  • Pitch features on the imprints and product lines
  • Respond to calls for information on key topics that align with brand goals
  • Prioritize execution within and between books and imprints based upon business goals and opportunities
  • Manage PR budget lines, prioritize spending to revenue-driving tactics
  • Create and execute emergency response plans
• Create and execute impactful publicity plans for Broadleaf Books titles
  • Team with marketing manager to ensure successful PR alignment with campaign strategy
  • Write and assemble press kits
  • Direct and mobilize authors to leverage their contacts in securing publicity for their book
  • Secure national media for Broadleaf including interviews, off-the-book page features
  • Pitch select regional media in areas that align with campaign strategy
  • Book author events and tours for select titles, and support authors in booking appearances
  • Organize author events and tours for select titles
  • Organize Blog and Podcast Tours
  • Pull curated lists of media targets
  • Make pitch calls
• Lead publicity team
  • Supervise publicist
  • Oversee overall PR strategy and execution for Broadleaf Books, Beaming Books, and Fortress Press
  • Advise on pitch
  • Advise on media and event targets
  • Review and approve campaign strategy and pitch
  • Ensure the timely mailing of ARC and review copies to media lists, and the timely and effective execution of pitch calls
• Cultivate strong strategic relationships with key external and internal stakeholders
  • Pitch author representation at tradeshows and festivals
  • Meet with and establishes strong relationships with retail and library event planners
  • Set up seasonal pitch meetings with key trade, national, and niche media
  • Serve on cross-functional teams, advising on acquisitions, product development, and positioning
  • Team with sales, production, and inventory management to problem solve stock issues that impact events and media
  • Maintain clear and frequent reporting of PR activities, both verbal and in writing
• Complete other duties as assigned

Desired education and experience:

• A. in marketing, English or other closely related field
• 7-10 years of experience working in book publicity
• Experience in book trade and/or consumer publishing or related media fields is critical

Desired knowledge, skills, and abilities:  

• Able to digest complicated narratives and formulate thoughtful, persuasive, and succinct pitches for media targets
• Maintains strong relationships with key media and events contacts
• Excellent written and verbal communication skills
• Strong presentation skills, experience pitching media
• Ability to manage simultaneous projects with demonstrated attention to detail
• Must be able to thrive in a highly collaborative environment
• Passion for books
• Demonstrated knowledge of the book publicity landscape
• Familiarity with religion and religious life

Please include your resume, cover letter, and references with your application. Apply using the specified link: https://bit.ly/3ceBUh0

1517 Media is a dynamic team of publishing professionals seeking to grow our publishing program. We publish high-quality books and create multimedia resources for progressive Christian communities, higher education learning and scholars, and the general reader.  1517 Media strives to create an environment of inclusiveness, equity, and respect for all regardless of ability, age, ethnicity, faith, gender, gender identity, nation of origin, race, sexual orientation, or socioeconomic status.  We encourage candidates to apply who thrive in a welcoming environment.

The book publishing imprints of 1517 Media include:

Broadleaf Books, publisher of books on religion, culture, social justice, spirituality, and personal growth that inspire transformation in readers and their communities to foster a more open, just, and compassionate world.

Beaming Books, publisher of high-quality children’s books that help kids thrive emotionally, socially, and spiritually.

Fortress Press, publisher of scholarship that matters for the academy, for the classroom, and for the church across the categories of theology, biblical studies, history, religion, and ministry.

1517 Media offers a competitive salary and a full list of benefits, including vacation for new employees, sick time, health, retirement, a pre-tax transportation program, and no-cost gym access in the building. You will join a collaborative and creative hybrid work environment, with a talented group of individuals who have a passion for their work. The beautiful, newly designed corporate headquarters hosts 83 employees near downtown Minneapolis with adjacent access to Light Rail and Metro Transit bus lines.

Company/organization: 1517 Media
Location: remote, usa
More information about this opportunity...

Marketing Specialist / Fortress Press

The Marketing Specialist, 1517 Media Books, plans and executes marketing and sales activities for the Fortress Press imprint, serving academic and ministry audiences. Responsible for building community and exposure for Fortress Press titles among core target audiences, the Marketing Specialist represents the Fortress voice and personality across digital channels.  The day-to-day work of the Marketing Specialist includes paid and organic social media, email, and web content marketing, as well as campaign project management across print and digital motions.

The Marketing Specialist reports to the Marketing Manager, Fortress Press, and is a member of the dynamic and highly collaborative marketing and sales team responsible for driving the growth of our three book imprints, Fortress Press, Broadleaf Books, and Beaming Books.

The Marketing Specialist will:

• Manage and deploy promotional, content, and lead generating email campaigns for academic and ministry audiences that serve the business goals set forth by the marketing manager
  • Serve as HubSpot superuser
  • Maintain email editorial calendar
  • Team with Marketing Manager and Marketing Coordinator to set email tone, content, and execution that align with campaign and brand goals
  • Write articles, identify book excerpts to position as articles, team with authors to write articles for e-newsletters
  • Create assets to inspire opt-in
  • Represent the Fortress voice and brand through email channels
  • Brief design assets for email campaigns
  • Team with marketing coordinator to ensure print and digital design assets align
• Engage core target audiences through social channels, positioning Fortress Press as the go-to resource for new books for the academy and the ministry communities
  • Create engaging posts that uphold and serve imprint brands, books, and authors
  • Brief social media assets
  • Implement organic and paid strategies
  • Represent the books and brands with a strong voice and integrity that matches audience expectations
  • Monitor audience engagement and track the funnel to sales
  • Monitor comments and script responses as warranted
  • Represent the Fortress voice and brand through social channels
• Build invested customer lists and generate ongoing engagement
  • Devise and implement customer opt-in campaigns
  • Create funnel strategy for converting opt-ins to customers
  • Broker list buys to expand reach in academic and ministry circles
  • Create promotional and content marketing campaigns that speak directly to the needs of target audiences
• Maintain Fortress Press web site
  • Devise and execute plan for updating the site and ensuring new and trending books, authors, and campaigns are featured front-and-center
  • Update event calendar
  • Team with marketing manager and designer to improve web site layout and structure
• Lead Fortress marketing team in tracking and driving forward campaigns and promotions
  • Team with marketing managers to understand campaign goals and tactics, then establish campaign production schedules that serve those goals
  • Set up campaigns in Teamwork, assigning key stakeholders to tasks in the system and ensure team members meet relevant deadlines
  • Lead review of schedules and deadlines in Fortress campaign meeting
  • Problem solve schedule delays across stakeholders and make schedule adjustments
  • Train team members in the use of teamwork
  • Batch and send promotions to copyeditor
• Complete other duties as assigned

Desired education:

• A. in Marketing or other closely related field
• 2-4 years of experience in social media and/or email marketing critical
• Experience managing campaigns in HubSpot
• Professional experience in book publishing

Desired knowledge, skills, and abilities:

• Strong writer with the ability to read complicated texts and position them effectively to sophisticated audiences through long and short form copy
• Clear knowledge of paid and organic social media best practices and email best practices
• Must be highly organized and deadline-driven
• Ability to manage simultaneous projects with demonstrated attention to detail
• Self-starter who thrives in a highly collaborative environment
• Familiarity with religion and religious life

Please include your resume, cover letter, and references with your application. Apply using the specified link: https://bit.ly/3wSEdhD

1517 Media is a dynamic team of publishing professionals seeking to grow our academic publishing program. We publish high-quality books and create multimedia resources for Christian communities, higher education learning and scholars, and the general reader.  1517 Media strives to create an environment of inclusiveness, equity, and respect for all regardless of ability, age, ethnicity, faith, gender, gender identity, nation of origin, race, sexual orientation, or socioeconomic status.  We encourage candidates to apply who thrive in a welcoming environment.

An imprint of 1517 Media, Fortress Press is publisher of scholarship that matters for the academy, for the classroom, and for the church. From its origins in the early 1960s, Fortress press has established an enviable position as a premier publisher of compelling theological, biblical, and ethical engagements.

1517 Media offers a competitive salary and a full list of benefits, including vacation for new employees, sick time, health, retirement, a pre-tax transportation program, and no-cost gym access in the building. You will join a collaborative and creative hybrid work environment, with a talented group of 85 individuals who have a passion for their work. The beautiful, newly designed corporate headquarters is located near downtown Minneapolis with adjacent access to Light Rail and MetroTransit bus lines.

Company/organization: 1517 Media
Location: remote, usa
More information about this opportunity...