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Sales and Service Specialist (Minneapolis)
Are you a customer-focused problem solver who takes pride in providing accurate information, thoughtful recommendations, and an exceptional customer experience?
Do you bring strong communication skills, attention to detail, and experience in customer service or sales?
Would you thrive as part of a collaborative team supporting customers and connecting them with products and resources that make a difference in the world?
The Sales and Service Specialist position at Augsburg Fortress Publishers may be just the job for you.
Augsburg Fortress Publishers (AFP) is a multimedia publishing ministry of the Evangelical Lutheran Church in America (ELCA), composed of five imprints: Augsburg Fortress, Sparkhouse, Fortress Press, Beaming Books, and Broadleaf Books. We publish resources that support Christian worship, faith formation, spiritual growth, academic study, and professional development. AFP strives to create an environment of inclusiveness, equity, and respect for all regardless of ability, age, ethnicity, faith, gender, gender identity, nation of origin, race, sexual orientation, or socioeconomic status. Individuals who are committed to contributing meaningfully to diversity and inclusion in publishing are encouraged to apply.
Position Overview
The Sales and Service Specialist serves as a primary point of contact for customers, providing responsive and knowledgeable support for product sales and general service inquiries. This role helps customers find accurate information, explore product options, make informed purchasing decisions, and enjoy an exceptional customer experience from start to finish.
The Sales and Service Specialist is part of our hybrid work model, requiring residence in the Twin Cities. This position requires working onsite at our Minneapolis office 4 days a week.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat, providing timely, professional, and helpful service.
- Develop and maintain product, service, and account expertise through onboarding, training, and ongoing learning to help customers select appropriate products and services, make confident purchasing decisions, and receive accurate account information.
- Address customer questions and resolve issues or disputes proactively to foster positive, ongoing customer relationships.
- Collaborate with the Sales and Service team and other internal teams, including Marketing, Product Development, and Finance, to effectively address customer needs and ensure a high level of customer satisfaction.
- Participate in the organization’s professional development program and complete annual professional development goals.
- Perform administrative and organizational support tasks, including processing mail, preparing mailings, and assisting with other needs as assigned.
Desired Education and Experience
- Undergraduate degree preferred; equivalent education and relevant experience will also be considered.
- Previous experience in customer service, sales, or a call center environment.
- Experience in publishing or a church-related setting is preferred.
Desired Knowledge, Skills, and Abilities
- Commitment to Augsburg Fortress Publishers’ mission, vision, and values.
- Enjoy engaging with customers and helping solve problems by phone, email, and other communication channels.
- Excellent written and verbal communication skills, with the ability to communicate effectively with both individual consumers and business customers.
- Strong commitment to providing an exceptional customer experience.
- Ability to work collaboratively as part of a team while also working independently with minimal supervision.
- Strong attention to detail, including accurate data entry and inquiry skills.
- Ability to perform basic mathematical and accounting-related tasks.
- Proficiency with Microsoft Office applications.
- Knowledge and understanding of Christian worship, music, and faith formation is preferred.
- Spanish-language proficiency is a plus.
Salary and Location
The hourly range for this position is $19.50-$20.00 per hour, depending on qualifications and internal equity. This hybrid position is open to candidates living in the Twin Cities area and requires onsite work in our Minneapolis office Monday through Thursday, with the option to work remotely on Fridays following an initial training period. Regular working hours are 8:00 a.m. to 4:30 p.m. Monday through Friday.
Company/organization:
Augsburg Fortress Publishers
Location: Minneapolis
More information about this opportunity...
Production Artist (Mendota Heights, MN)
Red Line Editorial is looking for a full-time Production Artist to join our staff of print and online publishing professionals.
RLE creates high-quality books for publishers on a variety of subjects. Most of our books are nonfiction titles created for students in grades K–12, but we also work in several other genres. We are seeking a Production Artist to fill an essential role on our staff.
Duties will include:
–Book production using established templates and styles
–Book layout using Adobe InDesign with an InCopy workflow, including text formatting and image placement
–Input changes into InDesign files from marked-up PDFs
–Manipulate and color-correct images and graphics using Photoshop and Illustrator
–Create charts, maps, or other graphical elements as assigned
–Create marketing images and materials as requested
–Collaborate with other members of our production team on templates and page turns
–Potentially design new book covers and book series, depending on the candidate
The ideal candidate has the following qualifications:
–A two-year or four-year degree in graphic design or like field
–One year of experience working on page production projects, particularly books or other multiple-page publications
–Ability to communicate professionally and effectively with different departments, vendors, and clients
–A tremendous attention to every last detail, including the ability to adhere to style and layout guidelines within a template, and maintain consistency across multiple files
–Talent to handle a wide variety of tasks without sacrificing quality
–Ability to meet deadlines
–Proficiency with Adobe InDesign, Illustrator, and Photoshop
–Knowledge and experience with CMYK printing process
–Knowledge and experience with color correction/photo aesthetics
–Familiarity with basic edit/proofreader marks
–Strong organizational skills
We offer a competitive starting salary, benefits including a health insurance plan and 401K for full-time employees, a casual work environment focused on cooperation, and the ability to grow both in your career and with the company.
If you are interested, please send a cover letter, resume, and layout samples to jobs@redlineeditorial.com. No phone calls, please.
Location: Hybrid, with at least two days per week working onsite in our Mendota Heights office
Compensation: upper 30Ks to low 40Ks, DOQ, plus benefits
Company/organization:
Red Line Editorial
Location: Mendota Heights, MN
More information about this opportunity...
Publicity Coordinator (Mendota Heights, MN)
North Star Editions is looking for a full-time Publicity Coordinator to join our staff of print and online publishing professionals.
NSE is the publisher of young adult and middle grade fiction books, and the distributor of fiction and nonfiction books for children and young adults. This position will be accountable for the execution of various publicity and advertising projects for all NSE products. A successful candidate will be able to multitask, have a keen eye for details, and be a strong critical thinker.
Duties will include:
—Work with our sales and publicity team to develop strategies for promoting new and existing books and imprints
—Promote our books to educators, retail customers, distributors, and other key customer segments, understanding their different needs
—Grow NSE’s presence for all brands across relevant social media platforms
—Maintain and execute the annual editorial marketing calendar in collaboration with the sales and marketing team
—Brainstorm and execute marketing plans for trade titles in collaboration with authors, agents, and other staff members
—Lead communications with authors and agents about publicity plans for trade titles
—Help plan NSE’s presence at industry trade shows, including author signings and panel submissions, and travel a few times per year to work in NSE’s booth
—Submit titles for review by popular industry journals and vet daily requests for digital ARCs on various platforms
—Research, recommend, and submit to award opportunities for NSE titles
—Handle daily publicity and sales mailings, including ARCs, samples, catalogs, and more
—Keep office copies and bookshelves organized
Preferred Qualifications:
—A bachelor’s degree in sales, marketing, communications, or other relevant field
—Two or more years of experience in marketing or publicity in the publishing industry
—Enthusiasm for promoting books and evidence of being a self-starter
—Excellent written and verbal communication skills
—Excellent organizational skills and attention to detail
—Experience with Microsoft Office and Google Workspace programs
—Ability to work independently and in a team environment
—A high level of professionalism
We offer a competitive starting salary, benefits including a company-paid health insurance plan and 401K for full-time employees, a casual work environment focused on cooperation, and the ability to grow both in your career and with the company.
If you are interested, please send a cover letter and resume to jobs@northstareditions.com. No phone calls, please.
Location: Hybrid, with at least two days per week working onsite in our Mendota Heights office
Compensation: Upper 30Ks to low 40Ks, DOQ, plus benefits
Company/organization:
North Star Editions
Location: Mendota Heights, MN
More information about this opportunity...