At Bearport Publishing, we believe that books with good writing and amazing images are irresistible to kids. We also believe that providing kids with books they want to read is one of the surest ways to foster reading achievement. These two principles guide the development of all our curriculum-aligned books for children in grades PreK-8.

We are currently looking for an experienced, dynamic, and detail-oriented editor to join our team. This person will be responsible for substantively editing and leveling nonfiction manuscripts, reviewing layouts, writing copy as applicable, and collaborating with the book development team to bring books to life in print and digital formats. This position will report to Bearport’s Editorial Director with whom they will work closely in many aspects of the development process to meet editorial deadlines.

Experience and Skills
• Bachelor’s Degree (English or similar major preferable) or equivalent work experience
• Minimum 3 years professional children’s book editing experience, preferably in nonfiction
• Knowledge of GRL, ATOS, and other leveling systems a plus
• Detail and deadline oriented
• Excellent writing, editing, and proofing skills
• Strong organizational, self-management, communication, and interpersonal skills
• Familiarity with education and curriculum requirements desirable
• Must be familiar with Mac OS, and Microsoft Office; proficiency with Adobe Acrobat a plus
• Willingness to work hard and have a fun in a growing company

Benefits
• Paid time off and holidays
• Health, dental, and optical insurance
• Life and long-term disability insurance options available
• 401k with company match
• Paid parental leave
• Flexible summer work hours

Hybrid schedules for candidates living with 25 miles of the office and remote employment for those more than 25 miles away will be considered for qualified candidates.

About Bearport
Since 2005, Bearport Publishing has received numerous awards for its high-quality nonfiction books. Its focus has been narrative nonfiction and unique, high-interest subjects for beginning and struggling readers. Browse our books, read reviews, and get to know us a little better at BearportPublishing.com.

APPLY
Does Bearport sound like the place for you? Tell us why you’d make an outstanding addition to our staff as an editor. Please send a cover letter, resume, and salary requirements to careers@bearportpublishing.com. No phone calls please. We look forward to hearing from you!

Company/organization: Bearport Publishing
Location: Minneapolis, MN
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Sales and Service Specialist, Augsburg Fortress Publishers (Hybrid Work Model)

Are you a friendly, patient, empathetic listener and learner who enjoys talking on the phone and via email with people from all over the country?

Are you a top-notch communicator who takes pride in helping people discover resources that can enhance their lives and the lives of those around them?

Are you someone who would thrive in a supportive team environment where no two days are exactly alike?

Are you someone who would enjoy connecting church leaders, church staff and volunteers, college faculty, authors, bookstores, and seekers of all kinds with resources that deepen faith, nourish the spirit, and enrich the life of the Christian church and the wider society?

The Sales and Service Specialist position at Augsburg Fortress Publishers may be just the job for you.

Augsburg Fortress Publishers (AFP) is a multimedia company composed of five vital, creative imprints: Augsburg Fortress, Sparkhouse, Fortress Press, Beaming Books, and Broadleaf Books. We are the publishing house for the ELCA and create resources for spiritual growth and development, for Christian worship and faith formation, and for academic study and professional development. AFP strives to create an environment of inclusiveness, equity, and respect for all regardless of ability, age, ethnicity, faith, gender, gender identity, nation of origin, race, sexual orientation, or socioeconomic status. Individuals who are committed to contributing meaningfully to diversity and inclusion in publishing are encouraged to apply.

The Sales and Service Specialist executes day-to-day customer-facing activities for the organization, with a focus on providing exceptional customer experience from the first point of contact to the completion of the interaction. Because of the changing pace, volume, and variety of customer interactions and support activities, this position demands a self-starter who can communicate effectively, solve problems, and flex when needed. Deliberate onboarding, training as needed, and ongoing professional support will ensure the person hired for this position has the tools they need to succeed and thrive in this role.

The Sales and Service Specialist is part of our hybrid work model, requiring residence in the Twin Cities. This position involves working 2-3 days in our Minneapolis office each week.

The Sales and Service Specialist holds these responsibilities and duties:

• • Answer incoming calls, emails, faxes, and chats from customers.
  • Develop the expertise necessary to provide customers with complete and accurate information about product offerings, promotions, subscriptions, shipping options and costs, billing, and events.
  • Apply training to maintain general product knowledge, assist customers in making confident buying decisions, and suggest appropriate products and services.
  • Handle customer questions and resolve disputes proactively and promptly to maintain positive and ongoing relationships.
  • Collaborate with the Sales and Service team and other internal teams such as Marketing, Product Development, and Finance to ensure a high level of customer satisfaction.
  • Coordinate with third-party warehouse staff to manage order amendments and issues as needed.
  • Proactively manage any issues with orders, keeping AFP and vendor systems up to date according to the team’s best practices.
  • Process in-office incoming and outgoing mail, including both USPS and UPS shipments.
  • Participate in corporate professional development program and complete annual professional development goals.
  • Commitment to Augsburg Fortress Publishers mission, vision, and values.
  • Be available to work 8 hours per day, 5 days per week, Monday-Friday, between the hours of 8:00am – 4:30pm Central Time.

  Desired education and experience:

  • An undergraduate degree preferred, or suitable combination of education and experience.
  • Experience in customer service, sales, or a call center.
  • Experience in a Lutheran or other mainline Protestant congregational ministry setting as a volunteer, staff member, or other role.

  Desired knowledge, skills, and abilities:

  • A natural enjoyment of talking to people and solving problems over the phone and via email.
  • Ability to communicate with precision in written and verbal forms with retail customers and business-to-business professionals.
  • Passion and drive to provide the ultimate customer experience.
  • Ability and desire to work as part of a team.
  • Ability to problem-solve and make routine decisions independently with minimal supervision
  • Attention to detail and accuracy in data entry.
  • Strong basic math skills including the ability to use a calculator for tasks such as confirming price quotes for customers.
  • Familiarity with theological foundations and congregational life in the ELCA or other mainline Protestant denomination(s).
  • Proficiency in Microsoft Office.
  • Spanish-speaking ability is a plus.

    This is an hourly position offering a rate of $19.00 per hour, equating to an annual salary of $39,520.00.

    Augsburg Fortress Publishers offers a competitive salary and a full list of benefits, including health, dental, vision, health savings account, flexible savings account, retirement plan, supplemental life and accidental death & dismemberment insurance, and other voluntary plans. Company paid benefits provided are short-term and long-term disability, and basic life and accidental death & dismemberment insurance. Time off plans include vacation, sick, volunteer, bereavement, and paid parenting leave.

    Please include your resume, cover letter, and references with your application. Apply using the specified link: https://bit.ly/430hfZ0

    Augsburg Fortress Publishers offers a competitive salary and a full list of benefits, including vacation for new employees, sick time, health, retirement, a pre-tax transportation program, paid parental leave and no-cost gym access in the building. You will join a collaborative and creative hybrid work environment, with a talented group of 80 individuals who have a passion for their work. The corporate headquarters is in the North Loop, Minneapolis with adjacent access to Light Rail and Metro Transit bus lines.

Company/organization: Augsburg Fortress
Location: Minneapolis, MN
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Responsibilities:

• EDI Development / Management: Monitor and troubleshooting EDI transactions, ensuring seamless data exchanges between internal systems and external partners.
• Software Management: Oversee and optimize key software platforms used across the company to maintain reliability and scalability.
• Technical Support: Provide expert-level support for internal software users, resolving inquiries efficiently and ensuring minimal downtime.
• Integration Management: Collaborate with vendors and company departments to implement and optimize EDI workflows and other system integrations.
• Documentation: Create and maintain process documentation and user-friendly guides for applications and systems.

Requirements:

• IT related associate or bachelor’s degree, or the equivalent combination of education and experience.
• 3-5 years working experience in application development, support, and maintenance.
• Proven expertise in managing and supporting diverse software platforms across an organization.
• Work within ERP publishing solution and collaborate with vendor to ensure optimized performance and availability of ERP.
• Strong knowledge of EDI translation/communication software with multiple types of communication protocols, e.g. VAN, SFTP, AS2, FTP.
• Experience working with ANSI X12 standard transaction sets such as 810, 820, 850, 855, 856 and 857.
• Required programming experience in one or more of these languages:  SQL, RPG, PHP, PLSQL, JAVA Script, Transact SQL or another comparable language.
• Experience with databases such as Oracle, DB2, SQL Server, MS Access.
• A proactive, independent problem-solver with a willingness to investigate and gather data to resolve issues before escalating to another level of support.
• Exceptional communication and collaboration skills, with attention to detail, to gather requirements, implement improvements, and ensure smooth cross-departmental operations.

Preferences:

• Prior experience with IBM iSeries
• SharePoint site administration
• Crystal Reports and Sequel Viewpoint reporting tools
• Prior experience with the publishing industry, including ASN procedures for large companies such as Amazon, Barnes & Noble, Ingram, etc.
• SQL Developer experience
• Experience with Microsoft Office 365 software including Teams, Outlook, Word and Excel
• Remote Desktop solutions for working on virtual and remote servers/machines
• ONIX (Online Information Exchange)

Company/organization: Llewellyn Worldwide, Ltd
Location: Woodbury, MN